Refund Policy

When you can get your money back for a Deflua plan, and what a seller’s customers should do instead.

Last updated 29 October 2026

1. Paid plans

• First purchase: if Deflua does not work for you, ask within 7 days of your first payment for a plan and we refund it in full.
• Renewals: you can cancel at any time and you will not be charged again. Periods already started are not refunded in part, and your plan stays active until the period ends.
• Upgrades: when you move to a higher plan, the unused part of your current period counts toward the new one.
• Our fault: if a long outage or a fault on our side kept you from using the Service, we will refund or credit the affected time, whatever the date.

2. When there is no refund

• Accounts suspended or closed for breaking the Terms of Service.
• Requests made after 7 days for a period already in use, except for faults on our side.
• Payments disputed with your bank while a refund request is open with us. Please write to us first; it is faster.

3. Buying a key from a seller

Keys for scripts are sold by independent sellers who use Deflua, not by Deflua. Their prices, access and refunds are between you and the seller: contact the seller, usually through their Discord server. If a seller is breaking our Terms, tell us at [email protected].

4. How to ask

Email [email protected] from the address on your account, with your username and the date of the payment. We reply within 3 business days. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show it.